Refund Policy

Payments are processed by Paddle.com, our Merchant of Record, which issues your invoices and processes every refund. You can request a refund from us or directly from Paddle at paddle.net.

If BuildingHub is not right for you, ask for a refund within 14 days of your first subscription payment and you will get the full amount back. This applies to monthly and annual plans.

Annual renewals can be refunded in full if you ask within 14 days of the renewal charge. Monthly renewals are not refunded: cancel before the next renewal to avoid being charged.

Downgrades are not refunded in cash: the unused part of the previous plan is credited on the next invoice. Upgrades are charged the prorated difference immediately.

Credit packs can be refunded within 14 days of purchase if none of the pack's credits have been used. Used credits are not refundable.

Duplicate charges and charges made in error are always refunded in full.

Email support@buildinghubrd.com with your company name and the invoice number, or contact Paddle at paddle.net. Refunds go back to the original payment method and usually arrive within 5–10 business days, depending on your bank.

Cancelling stops future renewals. Access continues until the end of the paid period.

This policy does not affect any rights you have under consumer law.